Building a client-centric organization requires the full commitment from the entire Management Team ! Continuous alignment is key to link improved customer experiences with the business objectives.
The organization's brand promise needs to be translated into specific experiences each customer can expect throughout his journey with the organization. Through all channels & all employees.
Client-facing employees are the connection with the customers ! Great customer experiences can only be driven by happy & engaged employees eager to satisfy or even delight their customers.
Customer & employee feedback is the fuel for continuous improvement. Processes & tools to be in place to collect ongoing feedback across the customer journey & through all channels/touchpoints.
Client-centricity & CX Optimization goes above & beyond functional departments. A strong alignment is needed to develop unique customer experiences across the entire organization.
With the ongoing customer & employee insights, various initiatives to be taken to drive the necessary changes in order to improve the experiences of customers where needed.
I'll help define or re-define the way your Organization connects to the market(s) while taking into account the changing/new expectations of Customers & Prospects
The necessary transformation can only be achieved through an engaged & dynamic Team of Go2Market/CX Professionals I can help set-up, develop & coach as needed
As external Consultant or Interim Manager will help drive the necessary changes as needed in alignment with the Management Team & the entire Organization
15+ Yrs as Head of Int'l Marketing & Communications & 15+ Yrs as Go2Market & CX Optimization Consultant for leading Organizations in various Sectors
As external Consultant or Interim Manager very dedicated in driving the necessary Change and Transformation in full alignment with the entire Organization
Vast expertise in all key areas of Go2Market/Marketing & Communications, Sales & Marketing/Business Development & CX which needs to be optimized
Let's connect & discuss your challenges over a good coffee !
If you leave me a short message, I'll get back to you soon after.
Client-centric regards, Pierre-Emmanuel Fobe
Solhofdreef 40, Aartselaar, 2630 Antwerpen, Belgium