Go2Market & CX Optimization
Or how to drive growth by focusing on positive customer experiences !
Go2Market & CX Optimization
Or how to drive growth by focusing on positive customer experiences !
Key Success Factors
Management Commitment
Management Commitment
Management Commitment
Building a client-centric organization requires the full commitment from the entire Management Team ! Continuous alignment is key to link improved customer experiences with the business objectives.
Brand & CX Strategy
Management Commitment
Management Commitment
The organization's brand promise needs to be translated into specific experiences each customer can expect throughout his journey with the organization. Through all channels & all employees.
Employee Engagement
Management Commitment
Customer & Employee Feedback
Client-facing employees are the connection with the customers ! Great customer experiences can only be driven by happy & engaged employees eager to satisfy or even delight their customers.
Customer & Employee Feedback
Customer & Employee Feedback
Customer & Employee Feedback
Customer & employee feedback is the fuel for continuous improvement. Processes & tools to be in place to collect ongoing feedback across the customer journey & through all channels/touchpoints.
Cross-functional CX Team
Customer & Employee Feedback
Cross-functional CX Team
Client-centricity & CX Optimization goes above & beyond functional departments. A strong alignment is needed to develop unique customer experiences across the entire organization.
Change & Innovation
Customer & Employee Feedback
Cross-functional CX Team
With the ongoing customer & employee insights, various initiatives to be taken to drive the necessary changes in order to improve the experiences of customers where needed.
How I can 'Add Value'
Go2Market & CX Strategy
Implementation/Management
Go2Market & CX Strategy
I'll help define or re-define the way your Organization connects to the market(s) while taking into account the changing/new expectations of Customers & Prospects
Organization & Coaching
Implementation/Management
Go2Market & CX Strategy
The necessary transformation can only be achieved through an engaged & dynamic Team of Go2Market/CX Professionals I can help set-up, develop & coach as needed
Implementation/Management
Implementation/Management
Implementation/Management
As external Consultant or Interim Manager will help drive the necessary changes as needed in alignment with the Management Team & the entire Organization
About Me
Int'l Marketing/Go2Market Experience
Int'l Marketing/Go2Market Experience
Int'l Marketing/Go2Market Experience
15+ Yrs as Head of Int'l Marketing & Communications & 15+ Yrs as Go2Market & CX Optimization Consultant for leading Organizations in various Sectors
100% Committed & fully Dedicated
Int'l Marketing/Go2Market Experience
Int'l Marketing/Go2Market Experience
As external Consultant or Interim Manager very dedicated in driving the necessary Change and Transformation in full alignment with the entire Organization
Change & Transformation Agent
Int'l Marketing/Go2Market Experience
Change & Transformation Agent
Vast expertise in all key areas of Go2Market/Marketing & Communications, Sales & Marketing/Business Development & CX which needs to be optimized
Some References
